Refund & Cancellation Policy

You may cancel at any time from your account settings or by emailing taciano@renovia.health. Cancellation takes effect at the end of your current billing period — you keep access to clinical support for the time you have already paid for, and you will not be billed again.

To avoid being charged for the next cycle, cancel at least 48 hours before your renewal date. Multi-month plans are billed upfront and stop renewing once cancelled.

If a licensed clinician determines that treatment is not medically appropriate for you, you will receive a full refund of any plan fees paid, less the cost of the medical evaluation where that evaluation has already been completed. Refunds are issued to the original payment method, typically within 5–10 business days.

For safety and legal reasons, prescription medication that has been shipped cannot be returned, resold, or refunded once it has left the pharmacy. This applies even if the package is unopened. If your medication arrives damaged, incorrect, or compromised in transit, contact us within 7 days of delivery and we will work with the pharmacy on a replacement.

If you cancel a multi-month plan before a shipment has been dispensed, the value of the undispensed medication in that plan is refundable on a prorated basis. Completed clinical visits, evaluations, and shipments already dispensed are non-refundable.

If a payment fails, we will retry and notify you. Care and shipments may be paused until payment is resolved. You may also request a temporary pause of your plan by contacting support; pauses do not extend a prepaid term.

Email taciano@renovia.health and we will respond within two business days. Please contact us before initiating a chargeback so we can resolve the issue directly.