Privacy Policy

By using our website or services, you acknowledge this Privacy Policy. It applies to information we collect through our website, mobile experiences, emails, text messages, and customer support channels. It does not apply to third-party websites we link to.

Arbitration agreement and class action waiver: our Terms of Service contain a binding individual arbitration provision and a class action waiver that affect your legal rights. Please review them carefully.

Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it. Contact us if you believe a child has provided information.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated by posting the updated policy here and, where appropriate, by email or in-product notice.

• Identifiers: name, email, phone number, postal address, date of birth, and account credentials.
• Health information: the information you submit in eligibility quizzes and medical intake, such as height, weight, BMI, medical history, medications, allergies, lab results, photos, and messages with clinicians.
• Payment information: billing address and partial card details. Full card numbers are processed by our payment processor, not stored by Renovia.
• Government identifiers: a photo ID or state of residence, when needed to verify identity or licensing eligibility.
• Commercial information: plans purchased, order and shipment history, and support interactions.
• Technical and usage data: IP address, device and browser type, pages viewed, referring URLs, and cookie identifiers.
• Inferences: preferences and characteristics derived from the above for personalization and service improvement.

• Directly from you when you complete a quiz, create an account, purchase a plan, or contact support.
• From your clinician, pharmacy, or laboratory in connection with your care.
• Automatically through cookies, pixels, SDKs, and similar technologies when you use our website.
• From service providers, advertising partners, and publicly available sources.

You can control cookies through your browser settings and, where offered, our cookie preferences tool. We honor Global Privacy Control (GPC) signals where required by law. We do not use identifiable health information collected during medical intake for advertising.

• To provide telehealth access, process orders, and coordinate with clinicians and pharmacies.
• To verify identity, eligibility, and state of residence.
• To process payments, manage subscriptions, and issue refunds.
• To provide customer support and send transactional messages about your care and orders.
• To send marketing communications where permitted, which you may opt out of at any time.
• To improve, secure, and troubleshoot our services and to detect fraud or misuse.
• To comply with legal obligations and enforce our Terms of Service.

• Independent clinicians and medical groups who evaluate and treat you.
• Licensed pharmacies and laboratories that fill prescriptions or process tests.
• Service providers such as hosting, payment processing, shipping, analytics, and communications vendors, bound by contract to protect your information.
• Professional advisors, and parties to a merger, acquisition, or sale of assets.
• Government or law enforcement when required by law, subpoena, or to protect rights and safety.

We do not sell your health information.

You may unsubscribe from marketing emails using the link in any message, or reply STOP to marketing text messages. Message and data rates may apply. We may still send transactional messages related to your account, care, and orders.

We retain personal information for as long as needed to provide services, meet legal, medical-record, tax, and accounting obligations, resolve disputes, and enforce agreements. Medical records are retained for the period required by applicable state law.

Some information you provide is protected health information ("PHI") held by HIPAA-covered entities such as the clinicians and pharmacies who treat you. When Renovia handles PHI on their behalf, it acts as a business associate and complies with HIPAA safeguards. Other information — for example, marketing-site browsing data — is not PHI and is governed by this Privacy Policy. See our HIPAA Notice for details.

Depending on where you live, you may have the right to access, correct, delete, or receive a portable copy of your personal information; to opt out of targeted advertising, sale, or sharing; to limit the use of sensitive personal information; and to appeal a denied request. We will not discriminate against you for exercising these rights.

To submit a request, email nicolas@renovia.health. We will verify your identity before responding and may ask an authorized agent for proof of authorization.

We use administrative, technical, and physical safeguards — including encryption in transit and at rest, access controls, and monitoring — designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our site may link to websites we do not control. We are not responsible for their privacy practices, and we encourage you to review their policies.

Renovia Health, Inc.
2810 North Church Street, STE 89147, Wilmington, DE 19802, US
nicolas@renovia.health

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